Refund policy
14 days, any reason
If Camille Studio is not what you expected, ask for a refund within 14 days of your purchase. You do not need to give a reason. The full amount is returned to the card or PayPal account you paid with.
How to ask
- Write to camillesoftware@gmail.com from the email address used at checkout.
- Include your order number or the licence key. Both are in the receipt email.
- We confirm within two business days and the payment provider issues the refund. Depending on your bank it can take five to ten days to appear.
Once refunded, the licence key is disabled and the software returns to its unlicensed state.
After 14 days
We still want to help. If the software has a defect we cannot fix, we refund. If you bought it twice by mistake, we refund the duplicate. Write to us and explain.
What is not refunded
A licence whose key has been shared or published, or a purchase made more than 14 days ago without a defect. Your statutory rights as a consumer are not affected by this policy.